Warranty Policy

Product Warranty

Product Warranty — Kanz Enterprises

All warranties are valid from the date of invoice and apply to the original purchaser only.

Coverage

Motor — 5 Years

Full warranty on motor defects including winding and internal components.

Coverage

Accessories — 1 Year Each

Capacitor, Remote Control, and LED Light Kit are each covered for one year.

Claims

Warranty claim review

We aim to review your warranty request and respond with the next step within two working days of receiving the required details.

Covered Under Warranty

  • Manufacturing defects in motor, winding, or internal components

Not Covered

  • Physical damage — cracks, dents, broken or bent components
  • Burnt parts due to voltage fluctuation or power surge
  • Damage from improper or unqualified installation
  • Water, moisture, or outdoor exposure damage
  • Misuse, negligence, or unauthorised modification
  • Tampered or missing serial number or warranty seal
  • Claims without original invoice or proof of purchase
  • Products serviced by non-authorised parties

How to Claim Warranty

1. Contact us first
Do not return the fan without contacting us. Reach out via email or WhatsApp.

2. Share your details
Provide your invoice number, product model, issue description, and photographs.

3. We assess your claim
We aim to review your warranty request and respond with the next step within two working days of receiving the required details.

Need to raise a warranty claim?

Email us at info@kanzenterprises.com with your invoice number, product model, issue description, and photographs. For the quickest response, use WhatsApp.

Start on WhatsApp